Open for Projects

Workflow & AI Automation
Specialist

I build systems that take repetitive work off your plate — answering customers, chasing leads, filing invoices, sending reports — so it runs on its own, day and night, without anyone remembering to do it.

For clinics, agencies, and small service businesses. Built with n8n, Make.com, Zapier, and GoHighLevel.

Tell me what's manual → See what I've built
SERVICES
What I Do
🤖

AI Agents & Workflows

An assistant that answers customers, books appointments, and captures leads around the clock — without adding headcount.

⚡

Workflow Automation

The busywork between your apps, handled for you: data entry, follow-ups, file handling, weekly reports.

🔗

API & Webhook Integration

Your tools talking to each other, so nothing gets copy-pasted from one system into another again.

📈

Process Improvement

Automating a broken process just makes it fail faster. As a Lean Six Sigma Black Belt I fix the process first, then automate it.

10+Years in Support & Ops
50+Cases Resolved Daily
90%+CSAT as Team Lead
25%Escalation Time Reduced
👋 A Little About Me

Why I Do This

I've spent over a decade in technical support and operations — a journey that took me from the Philippines to Kuala Lumpur and now to Brno, Czech Republic. Along the way I discovered something about myself: I genuinely love building things. Give me a messy, manual process and I can't help but figure out how to make it run on its own.

That curiosity is what turned into automation work. I'm interested in tech that helps businesses directly — taking the repetitive, time-draining tasks off people's plates so they can focus on the work that actually moves things forward. My years of customer-facing support taught me how people really use systems, and my Lean Six Sigma training taught me how to make those systems better. I bring both to every automation I build.

⚙ How I Work

One Process. Three Stages.

Every engagement — whether a broken integration or a full support operation — follows the same proven cycle.

01🔍
Diagnose

Find the Real Cause

Mapping out broken or inefficient workflows, identifying manual bottlenecks, and understanding where processes slow down — before building a single automation.

02🛠
Resolve

Fix It, Document It

Hands-on resolution of tickets, escalations, and CRM workflows — with clear documentation so the fix is repeatable by anyone on the team.

03⚡
Automate

Make It Stop Recurring

Workflow automation via n8n, Make, Zapier, and API/webhook integrations, backed by Lean Six Sigma process thinking — turning manual fixes into permanent ones.

📁 Featured Projects

Work That Delivers Results

Systems I've built end to end. Click any one to see the full workflow behind it.

⤢ Click to view full AI Receptionist for a Dental Clinic

AI Receptionist for a Dental Clinic

Missed calls are missed bookings. Answers every inquiry instantly, books into Google Calendar, records the lead, and hands over to staff when it needs to.

n8nAI AgentOpenAIGoogle CalendarGoogle Sheets
View Project →
⤢ Click to view full Automated Lead Generation System

Automated Lead Generation System

Manual prospecting eats a day a week. Every Monday this finds businesses on Google Maps, pulls their contact details, drops duplicates and dead ends, and hands over a clean list.

n8nApifyGoogle MapsGoogle SheetsLead Gen
View Project →
⤢ Click to view full AI Gmail Attachment Processor

AI Gmail Attachment Processor

Attachments used to be opened, renamed, and filed by hand. Now AI reads each one, names it properly, files it in Drive, and logs it — untouched.

Make.comGmailAIGoogle DriveGoogle Sheets
View Project →
⤢ Click to view full Content Repurposing Automation

Content Repurposing Automation

One recording, published everywhere, without writing it twice. Drop a file in Drive and it transcribes, drafts the blog post, and posts to Facebook and LinkedIn.

ZapierGoogle DriveAI by ZapierFacebook PagesLinkedIn
View Project →
⤢ Click to view full AI Agent for Facebook Page Inquiries

AI Agent for Facebook Page Inquiries

Page messages answered in seconds instead of hours. Reads your own knowledge base and replies for you, with nobody sitting in the inbox.

n8nGoogle GeminiGoogle DocsAI AgentWebhooks
View Project →
💼 Background

Why My Automations Hold Up

I have spent ten years as the person doing the repetitive work I now automate. That is the difference between a workflow that demos well and one that survives real customers.

Ten years in technical support and operations — AT&T in Brno, Concentrix in Kuala Lumpur, Manulife in Manila. Fifty-plus customer cases a day, which teaches you quickly which tasks are worth automating and which are just noise.

I led a 15-person support team, held customer satisfaction above 90% against tight SLAs, and cut escalation resolution time by 25% — not with better software, but by auditing the process and removing the waste. That is the same order of work I bring here: fix the process, then automate what is left.

Full role-by-role history is in the CV if you want it.

Years in support & ops
10+
Team led
15
CSAT held
90%+
Escalation time cut
25%
Certified
Lean Six Sigma Black Belt
🛠 Toolkit

Skills & Tech Stack

Everything I bring to a project — from low-level networking to no-code automation.

🌐 Support & Networking
Windows OSRemote SupportTCP/IPDNS & DHCPSubnettingVLANsNATOSI ModelACLsCisco IOS / CLI
⚡ Automation & AI
n8nMake.comZapierGoHighLevelClaude AIPrompt EngineeringWorkflow MappingAPI & Webhooks
📊 Process & Leadership
KPI / SLA ReportingStakeholder MgmtIncident ManagementWorkforce CoachingProcess ImprovementTechnical Docs
💼 Productivity Tools
Excel (Pivot Tables)PowerPointSharePointTeamsOutlookMicrosoft 365Slack
🔧 Tech Stack
n8n
n8n
make
Make.com
zapier
Zapier
Claude
Claude AI
CISCO
Cisco / CCNA
XExcelM365
Excel / M365
HighLevel
GoHighLevel
APIWebhooks
API & Webhooks
Windows
Windows OS
SSharePoint
SharePoint
Lean SixSigma
Lean Six Sigma
LSS
BB

Lean Six Sigma Black Belt

MF Treinamentos
LSS
GB

Lean Six Sigma Green Belt

MF Treinamentos
IP

CCNA Certification

In progress — Cisco
BS

BS Psychology

University of the East, Manila