Open for Projects

Workflow & AI Automation
Specialist

Results-driven Technical Support & Automation Specialist focused on transforming manual operations into scalable, no-code automated systems.

Specialised in n8n, Make.com, Zapier, and GoHighLevel — from network troubleshooting to full workflow automation.

Get in Touch → View My Work
SERVICES
What I Do
🤖

AI Agents & Workflows

Custom AI agent design and integration into your business processes for intelligent, hands-free automation.

⚡

Workflow Automation

End-to-end automation using n8n, Make.com, and Zapier to eliminate manual, repetitive tasks.

🔗

API & Webhook Integration

Seamless API connections and webhook configurations to unify your tech stack and keep data in sync.

📈

Process Improvement

Analyze, redesign, and automate business processes for maximum efficiency — backed by Lean Six Sigma.

10+Years in Support & Ops
50+Cases Resolved Daily
90%+CSAT as Team Lead
25%Escalation Time Reduced
👋 A Little About Me

Why I Do This

I've spent over a decade in technical support and operations — a journey that took me from the Philippines to Kuala Lumpur and now to Brno, Czech Republic. Along the way I discovered something about myself: I genuinely love building things. Give me a messy, manual process and I can't help but figure out how to make it run on its own.

That curiosity is what turned into automation work. I'm interested in tech that helps businesses directly — taking the repetitive, time-draining tasks off people's plates so they can focus on the work that actually moves things forward. My years of customer-facing support taught me how people really use systems, and my Lean Six Sigma training taught me how to make those systems better. I bring both to every automation I build.

⚙ How I Work

One Process. Three Stages.

Every engagement — whether a broken integration or a full support operation — follows the same proven cycle.

01🔍
Diagnose

Find the Real Cause

Mapping out broken or inefficient workflows, identifying manual bottlenecks, and understanding where processes slow down — before building a single automation.

02🛠
Resolve

Fix It, Document It

Hands-on resolution of tickets, escalations, and CRM workflows — with clear documentation so the fix is repeatable by anyone on the team.

03⚡
Automate

Make It Stop Recurring

Workflow automation via n8n, Make, Zapier, and API/webhook integrations, backed by Lean Six Sigma process thinking — turning manual fixes into permanent ones.

📁 Featured Projects

Work That Delivers Results

A selection of technical support and automation projects that eliminated manual work and cut resolution times.

Personal Build
⤢ Click to view full AI Receptionist for a Dental Clinic
n8n · AI Agent · OpenAI

AI Receptionist for a Dental Clinic

24/7 AI receptionist that answers questions, books appointments into Google Calendar, logs leads to Sheets, and alerts staff when a human is needed.

n8nAI AgentOpenAIGoogle CalendarGoogle Sheets
View Project →
Personal Build
⤢ Click to view full Automated Lead Generation System
n8n · Apify · Google Maps

Automated Lead Generation System

Every Monday, automatically finds businesses on Google Maps, pulls emails and websites via Apify, skips duplicates and dead ends, and delivers a clean list to Google Sheets.

n8nApifyGoogle MapsGoogle SheetsLead Gen
View Project →
Personal Build
⤢ Click to view full AI Gmail Attachment Processor
Make.com · Gmail · AI

AI Gmail Attachment Processor

Watches Gmail, extracts attachments, uses AI to rename each file, uploads to Google Drive, logs details to Sheets, and sends a notification — fully automated.

Make.comGmailAIGoogle DriveGoogle Sheets
View Project →
Personal Build
⤢ Click to view full Content Repurposing Automation
Zapier · Google Drive · AI

Content Repurposing Automation

Triggers on a new Google Drive file, generates a transcript and blog post using AI, then auto-publishes to Facebook Pages and LinkedIn via dual path routing.

ZapierGoogle DriveAI by ZapierFacebook PagesLinkedIn
View Project →
Personal Build
⤢ Click to view full AI Agent for Facebook Page Inquiries
n8n · Google Gemini

AI Agent for Facebook Page Inquiries

Automatically receives Messenger inquiries, reads a Google Docs knowledge base, generates smart replies via Gemini AI, and responds — zero manual intervention.

n8nGoogle GeminiGoogle DocsAI AgentWebhooks
View Project →
💼 Career Journey

My Professional Experience

A decade of technical support and operations leadership across enterprise telecom, BPO, and financial services.

Technical Support Specialist
AT&T Global Services · Brno, Czech Republic
  • Resolve 50+ technical and billing cases daily via chat, email, and phone, consistently meeting or exceeding SLA targets.
  • Troubleshoot internet, TV, and subscription issues — diagnosing hardware, configuration, and network-level faults for business and residential customers.
  • Translate technical findings into clear, step-by-step guidance for non-technical customers, improving first-contact resolution.
  • Collaborate cross-functionally on escalations, reducing repeat contacts by identifying root causes and driving workflow improvements.
🟢 Present
Team Leader
Concentrix · Kuala Lumpur, Malaysia
  • Led and coached a team of 15 customer support specialists, maintaining CSAT above 90% in a KPI-driven, SLA-bound environment.
  • Ran regular business reviews with clients, presenting performance data, SLA outcomes, and data-driven improvement plans.
  • Cut escalation resolution time by 25% through quality audits and process optimization.
Mar 2021 – Apr 2024
Content Moderator / Acting Team Lead
Concentrix · Kuala Lumpur, Malaysia
  • Moderated high volumes of user-generated content for policy compliance, consistently meeting accuracy and throughput targets.
  • Managed daily workflow, reporting, and team coordination as Acting Team Leader during leadership transitions.
Feb 2020 – Feb 2021
Business Operations Specialist
Manulife · Quezon City, Philippines
  • Coordinated operational processes, escalations, and incident management across multiple business units.
  • Supported onboarding, compliance documentation, and process improvements, reducing processing errors by 15%.
Nov 2018 – Jan 2020
Business Operations Associate
Manulife · Quezon City, Philippines
  • Maintained insurance policy records and processed financial product transactions with high accuracy.
  • Handled intermediate claims processing, contributing to a consistent reduction in claims backlog.
Apr 2017 – Oct 2018
Technical Support Engineer I & II
Convergys · Eastwood City, Philippines
  • Diagnosed and resolved Windows OS, software, and hardware issues for enterprise clients, achieving first-call resolution above 80%.
  • Performed OS reinstallation, system recovery, and virtual machine troubleshooting.
Apr 2014 – Mar 2016
🛠 Toolkit

Skills & Tech Stack

Everything I bring to a project — from low-level networking to no-code automation.

🌐 Support & Networking
Windows OSRemote SupportTCP/IPDNS & DHCPSubnettingVLANsNATOSI ModelACLsCisco IOS / CLI
⚡ Automation & AI
n8nMake.comZapierGoHighLevelClaude AIPrompt EngineeringWorkflow MappingAPI & Webhooks
📊 Process & Leadership
KPI / SLA ReportingStakeholder MgmtIncident ManagementWorkforce CoachingProcess ImprovementTechnical Docs
💼 Productivity Tools
Excel (Pivot Tables)PowerPointSharePointTeamsOutlookMicrosoft 365Slack
🔧 Tech Stack
n8n
n8n
make
Make.com
zapier
Zapier
Claude
Claude AI
CISCO
Cisco / CCNA
XExcelM365
Excel / M365
HighLevel
GoHighLevel
APIWebhooks
API & Webhooks
Windows
Windows OS
SSharePoint
SharePoint
Lean SixSigma
Lean Six Sigma
LSS
BB

Lean Six Sigma Black Belt

MF Treinamentos
LSS
GB

Lean Six Sigma Green Belt

MF Treinamentos
IP

CCNA Certification

In progress — Cisco
BS

BS Psychology

University of the East, Manila